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I cannot remember my handle or password...now what?
 
It's very easy to obtain your handle and password. On the main logon page, click on "forgot password".  You have the option to submit your registered e-mail address on a very easy to use form. We will then send you your handle and password to the e-mail address you provided us when registering.

You should receive this e-mail message (at the inbox of your "real" e-mail address), with your handle and password, within minutes of your request, if not sooner.

"I tried that. It still doesn't work!"

After requesting your handle and password, if you do not receive an e-mail message from us, one of a few things may have happened:
  • You have provided us with a bad or bogus e-mail address during the registration process. In this instance, we cannot help you.
     
  • Your ISP (AOL for instance) has e-mail blocking features set to block e-mail from unknown senders. You will need to un-block any e-mail coming from the HIVnet.com domain name.

    Check your spam folder also for email from HIVnet.com

"It keeps saying my email isn't found in the system!"

When using the form, if it returns an error indicating that your email can't be found or that e-mail address, only three things could have happened:

  • You don't have an account on HIVnet.com.  In this case, click the join button and sign up for a new account.
     
  • You have provided us with a bad or bogus e-mail address during your previous registration process. In this instance, we cannot help you.
     
  • You have either deleted, or requested we delete your old account (with this email address).   When accounts are deleted, we block your email address for security reasons.   You can re-instate this account by emailing us your old member name and password, or you can click the reinstate my account link,  or if you like you can sign up using a different username and different email address.  Just click on the "restore account" link on the homepage.
     

If you need further assistance, please < Click Here >
 

 



http://www.hivnet.com