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I keep trying to logon, but the site will not let me! What's up?!
 
Let's figure this out...

Does the Member Logon page say your record is not found?

Solution: Use the "Forgot Password" feature found on the main Member Logon page and we will send you your handle and password via e-mail immediately. Then, you will know if you have inadvertently made a mistake editing your profile and have accidentally changed your password.

After logging on and continuing to browse the site, does the site not recognize that you have logged on?

Problem: After logging on, you can't browse the site, read the profiles or access your account information.

The most common problem is that cookies are not enabled within your Web browser software. Cookies are small settings, concerning our site, which we tell your Web browser to store for future use (all websites use them)   Each time you go to one of our Web pages, the browser sends back the cookie, which then tells us it's you. If cookies are disabled in your Web browser software, we do not know it's you returning to our site. Therefore, we cannot validate who you are and if it is truly you who claims they are logged on.

Issues with cookies are the most common logon problem with all Internet sites.

Solution: With Internet Explorer or Netscape Navigator, you can easily find help concerning the cookie issue by pressing F1 on your keyboard. We suggest using the help feature of your Web browser because of changes consistently made by these software developers.

Once cookies are enabled, you should have no problem accessing our site.


Have you recently installed any anti-virus software, such as Norton Anti-virus?

Problem: Many times, anti-virus software also installs other software components, such as a firewall. What a firewall does is actually very important to the security of your data on today's hostile Internet.

Web pages, e-mail, secure Web pages, etc., all travel via the Internet on their own "ports", much like tunnels. As evidenced lately, software vendors such as Microsoft don't do enough testing to make sure these ports are "closed" and not open to malicious hackers. Therefore, firewall software was created to "shut down" all ports not used, except for those needed by your Web browser, e-mail software, etc..

Sometimes firewalls get too aggressive concerning their initial or default settings and many users don't know which ports they should leave open and which ports they should allow closed. To add to the problem, some anti-virus software packages install firewall components without your knowledge.

Solution: First, we absolutely recommend having anti-virus and firewall protection software. You will, however, need to learn how to enable cookies within your software's settings. Because there are so many firewall and anti-virus software packages on the market, it would be impossible for us to explain how to do that. The absolute best way to discover the features of your security software is to start snooping around with assistance of the help feature. You will learn, find the settings you need to adjust, and have a better comfort level concerning your computer's security.


How old is your browser software? Does it need updating?

Problem: If you are not using Internet Explorer 5.0 (or greater) or Netscape Navigator 4.1 (or greater) it's time to upgrade your software. Are you aware it's free to upgrade?

Solution: Go to Microsoft.com or Netscape.com and download the most recent Web browser software available to you. You won't be sorry and may find that "today's" Internet runs quite a bit better than what you are used to viewing through your current looking-glass.

Are you using AOL with their web browser, or the Internet Explorer that came with your AOL software?

While AOL is a great service, they have some limitations.  The Internet Explorer version that comes with the AOL package IS NOT a full version of IE.  Their version does not interprete graphics properly, and will cause problems.  We recommend going to Microsoft.com, downloading the full version of Internet Explorer (it's free) and using that version instead of the AOL version.  You will find that this site, and most other websites on the Internet function much better using the full version.

Are you using WebTV?

Problem: WebTV is the single largest issue we have designing Web pages on the Internet, yet less than 1/2 of 1% of our members use it.

Solution: This may sound bold of us, but we highly recommend using a computer with a typical, industry standard Web browser. It can be accomplished very inexpensively these days and with bargains on new and used systems at Dell.com, what do you have to lose? This ensures that you always have the most updated Web browser software because it is easily updated directly over the Internet at Microsoft.com or Netscape.com. In addition, monthly fees for Internet subscriptions rival that of WebTV.

We have spent countless resources developing patches to our system to accommodate our members using WebTV but WebTV changes all the time, and we cannot keep up with it.  Sorry, but if you're using WebTV, you will probably have problems not just here, but on most websites on the Internet.


Was your problem not covered above?

The next step is to analyze if ANYTHING has changed on your computer. Our site's logon architecture has not changed since January of 2002 and if you were once able to logon to our site and create a membership, something must have changed on your computer.

Have you scanned your computer for viruses?

Have you scanned your computer for Spyware and Adware?
(See AluriaSoftware.com)

Can you log onto the site from work or a friends computer?

There are so many versions of Windows and so many versions of Web browsers that, at this point, it would take a software engineer to sit in front of your computer to analyze the situation!

 

If you need further assistance, please < Click Here >
 

 

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