HIVnet.com - Help / FAQ's

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General Website Questions I can't remember my member name or password! How come I can't see who's online without joining the website first? I keep writing you guys, but you never respond.. what's up? What do those icons on members profiles mean? What do all those menu buttons do? How do I update the profile page people see when browsing? Is this site free? Is my personal information kept confidential? I don't want you using my name for anything! I need a break, can I put my account on hold for a while? I deleted my old profile, can I re-instate my account again?	...	Questions about being a member Is this site secure? Is this site free? How much are premium memberships? Is my personal information kept confidential? Are members profiles screened? As a basic member, what can I do? Why should I become a premium member? How come I can't find or see my own profile? What if I decide to delete my profile, can I? Is my membership just a trial membership? I deleted my old profile, can I re-instate my account again?

Premium Membership How much are premium memberships? What forms of payment do you accept? Is it safe to use a credit card on this website? How do I cancel my premium membership billing? Where do I go to upgrade my membership to a premium membership?		Searching for members How come I can't see who's online without joining the website first? How do I narrow down my search for others in my area?

Problems logging in I can't remember my member name or password! I keep trying to logon but the site won't let me on! How long do I stay logged on? I'm logged in, but I can't see my own profile.		Sending & receiving emails Basically, how does the email thing work? How do I email other members? If I email somebody, does it cost them to reply? Help! Somebodys spamming me, or trying to sell me something! I received notice that I have e-mail, but it's not in my inbox! How do I know if a member has read my e-mail or not?

Adding a photo to your profile Do I have to have a photo on my profile? I'm trying to upload my photo, but it won't work. What are the restrictions on my photos? (Main photo, adult photos etc..) What are "Private Photos"?		Using the Chat room and Instant Messenger How do I access the chat room? Help! I can't get into the chat room! How does the Instant Messenger work?

Updating your profile How do I update the profile page people see when browsing? How do I change the "short intro" on my profile? How do I update or change my online profile? How do I change my email address? The age on my profile is wrong, how do I change it? How do I change my password? How do I change my city, state or zipcode?